Please drop your car off between 8-10am and collect between 4-6pm… This is on the heels of recent posts about customer services. This morning, in the pouring rain and a howling gale, I dropped my mother’s car off at the garage for repairs. I hadn’t been there for about 7 years but was instantly reminded […]
Gemba Walks, Kaizen the Elvis way…..”walk a mile in my shoes”
This is a prelude to a post on the Gemba Mat improvement technique I saw used an IdeasUK networking event at Ricoh in Telford. Gemba Mat is a beautifully straightforward and effective improvement and employee engagement approach that is worthy of a build-up so I’ll leave you in anticipation. Gemba is a version of the […]
5s and improvement – divergent views?
I recently posted about the use of 5S and visual management in hospitals as a method for organising work and improving processes. 5s has evolved from Japanese manufacturing techniques and being widely applied to all sorts of activities, including public services. It’s an interesting area and I’m learning a lot about how it’s being used and […]
Hand Sanitisation (washing) and visual management in hospital
This is another experience to come out of my visit to hospital. I couldn’t help notice how much effort had gone into 5S and visual management on one of the wards. Good news I thought as I’d heard a lot about how it is being used to improve effectiveness in hospitals. 5S (sort, set, shine, standardise, […]
Kaizen! Toast v Beer, Who Wins?
I love You Tube, it a great resource for sharing and learning but sadly not widely used by public services (in many organisations it’s blocked, like most social media). I’m also quite interested in beer, so this grabbed my attention, particularly when you throw in Kaizen. Amongst the dozens of You Tube videos on Kaizen, […]
What's the PONT 