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What's the PONT

Bridging People and Ideas……

Tag: arriva trains wales

Opportunity in Adversity. Glass Half Full Thinking at Arriva Trains Wales (@ArrivaTW)

Here’s quick follow up to the post about Arriva Trains Wales and their journey to improved customer service. Last week saw another blip on the tracks. On Tuesday morning damaged signaling cable caused significant disruption. I know because I was due to meet people who were stuck at Newport (and I picked it up through Twitter). It […]

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@ArrivaTW- twitter love is a Long Train Runnin’ (without love) at the minute

How to read this post: click on this link, let the soundtrack start, come back here and start reading……. I’m sending some Twitter love to Arriva Trains Wales (@ArrivaTW). They are trying hard to engage with customers through Twitter but aren’t fully feeling the love yet. It’s also an opportunity to link to some music from The […]

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