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Tag: Customer Contact Centres

Customer Contact Centers After Covid. More Human, More Local, More Joyful?

It’s Down By There… I had two experiences of Customer Services this week. One was a terrible grind, the other left me feeling joyful. The terrible grind is what you might expect when trying to cancel a conscription* with a massive global company. You don’t actually get to speak to anyone human. It’s just a […]

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