You may have heard the proverb “if you sup with the devil you need a (very) long spoon”. The idea is that if you mix with bad people you should be careful not to be influenced by them and start behaving badly yourself. It’s a very old sentiment that was mentioned as far back as […]
@ArrivaTW- twitter love is a Long Train Runnin’ (without love) at the minute
How to read this post: click on this link, let the soundtrack start, come back here and start reading……. I’m sending some Twitter love to Arriva Trains Wales (@ArrivaTW). They are trying hard to engage with customers through Twitter but aren’t fully feeling the love yet. It’s also an opportunity to link to some music from The […]
In the face of petty officialdom sometimes you just have to pucker up and take the pain.
Here is an irritating situation. It’s 11.30pm on a Friday night in Cardiff Bus station. You have a 7am flight from Heathrow and the coach driver is getting all chesty about putting your carefully dismantled and beautifully bagged up bicycle into the luggage compartment. Apparently it’s in the small print rules of the online booking […]
@engagementindex on Twitter, @LondonMidland Trains customer service is fantastic …. Official!
Yesterday London Midland Trains tweeted that they were proud to have retained the top spot on the @engagementindex on Twitter. I’ve posted previously about how London Midland Trains use Twitter and how they provided real time customer support trying to cross London during a time of rail disruption. This tweet got me intrigued, so I […]
Bag Packing, Social Skills and Youth Rugby
Youth rugby isn’t what it used to be in my day. We lived up to stereotypes. Not so nowadays, must be the Sam Warburton influence. Saturday was all about learning………… social skills for under 16’s rugby players…..unlikely I know. My sons under 16’s team are going on tour and the fund-raising is as much a […]
What's the PONT 