Dog Poo! From Hero to Zero to Hero. A Brief Circular History

How can a noxious substance like dog poo move between multiple uses in society? a manufacturing process ‘raw’ material sought after by humans,  a public nuisance leading to enforcement and prosecution, and  a new opportunity to light the streets and improve communication? To put some context around my sudden interest in dog poo, it’s featured […]

Desire Paths and Helicopter Dog Walking. Where is the User Centred Design?

Hands up who’s seen the picture of the dog being walked using a helicopter? Apart from being a brilliantly surreal situation, it often gets used as a metaphor to illustrate badly designed services – usually in the public sector. Take a simple service delivery objective – exercising the dog: …..to improve the dogs; health, wellbeing […]