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Tag: Dubai Police

Customer Contact Centers After Covid. More Human, More Local, More Joyful?

It’s Down By There… I had two experiences of Customer Services this week. One was a terrible grind, the other left me feeling joyful. The terrible grind is what you might expect when trying to cancel a conscription* with a massive global company. You don’t actually get to speak to anyone human. It’s just a […]

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  • RT @NextRadicals: With stories from the real world and useful reflections to boot, @whatsthepont was sharing his thoughts on "Customer Cont… 3 hours ago
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