Warning. I’m going to talk about Love in a minute, nervous types can look away now. What does an organisation that is founded on ‘The Spirit of Three Loves’ look and feel like? How does love make any difference in a culture of continuous improvement? Surely it’s all about; logic, process, systems, targets and driving […]
Why don’t Car Dealerships use the Lean Thinking from the Manufacturing Process?
Please drop your car off between 8-10am and collect between 4-6pm… This is on the heels of recent posts about customer services. This morning, in the pouring rain and a howling gale, I dropped my mother’s car off at the garage for repairs. I hadn’t been there for about 7 years but was instantly reminded […]
Ricoh Gemba Mat, the best of Ohno Circles, Gemba Walks and Employee Engagement.
Gemba Mat is an improvement tool which combines the ideas behind Ohno Circles, the Gemba Walk and enhances them through employee engagement. I think it is incredibly effective, not just as an improvement tool but also in how it engages and develops people. I saw Gemba Mat in use at Ricoh in Telford during an […]
What's the PONT 