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What's the PONT

Bridging People and Ideas……

Tag: glass half full

Opportunity in Adversity. Glass Half Full Thinking at Arriva Trains Wales (@ArrivaTW)

Here’s quick follow up to the post about Arriva Trains Wales and their journey to improved customer service. Last week saw another blip on the tracks. On Tuesday morning damaged signaling cable caused significant disruption. I know because I was due to meet people who were stuck at Newport (and I picked it up through Twitter). It […]

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