It’s Down By There… I had two experiences of Customer Services this week. One was a terrible grind, the other left me feeling joyful. The terrible grind is what you might expect when trying to cancel a conscription* with a massive global company. You don’t actually get to speak to anyone human. It’s just a […]
Social Media, WH Smith Carpet, London Midland Trains and Observations from Accident & Emergency
I spent half a day in hospital this week. Nothing very serious, just a bit of digging for a fish bone stuck in my throat. To break up the boredom I did joke with a friend on Twitter that I was doing some ‘field ethnography’. From my observations I can report that I spent a […]
What's the PONT 