This is something a former boss of mine used to say. I realise it has the potential to upset a few people (particularly experts); please don’t get offended just yet. This post Is Best Practice the Enemy of Innovation generated a bit of discussion that got me digging deeper into the role of experts in […]
Document Management is not Knowledge Management….. ask any London Cab Driver with ‘The Knowledge’
Have you ever noticed people riding mopeds around London with a clipboard on the front holding a route map? (apologies to Londoners for my provincial naivety). These are the Knowledge Boys and Girls undertaking the extremely challenging training necessary to become a licensed London Black Cab driver. The requirements are astonishingly difficult and include things like […]
What's the PONT 