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What's the PONT

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Tag: mobile phone screen

“Every CEO should try to access the services their organisation delivers using a mobile phone, at least twice a month”

I wish I’d thought of that. It was actually said by Jon Beech (@_jonb) on twitter and sparked a conversation about how senior officials could test the ‘lived experience’ of service users by trying to access their organisation’s website using a mobile phone. It’s been rattling around inside my head for a while and found […]

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