Corporate Amnesia: Deliberately Forgetting Failure Can Be Hard Work

The recent VW emissions scandal has brought together two interesting ideas, corporate amnesia and learning from failure. Instead of learning lessons from failure and retaining them in the corporate memory (so you don’t make the same mistakes in the future), what if organisations adopted the opposite approach? What if an organisation took action to deliberately […]

Do we need a Public Services, ‘Museum of Failed Products?’

Most commercial products new to the market fail. Fact.  Most change programmes fail. Fact. Most initiatives in public services work perfectly. It’s completely different here…..  Really?   I may have upset some people, with those assertions, so I’d better explain myself. Most Commercial Products Fail – The Museum of Failed Products. I’ve mentioned this before. […]