But, it depends… Whether or not a regulation process (including inspection, audit and any other ‘control’ method you can think of) actually ‘drives’ innovation depends on a lot of things. For me, the biggest influence is ‘purpose’. If your main purpose is to ‘enforce’ compliance with clearly defined rules or standards it could be a […]
Regulation is a Social Process. A Contact Sport… People Doing Things With Other People.
Audit is also a Social Process. When I got a job with the District Audit Service about 20 years ago my Father in Law (one of the wisest people I’ve ever known, just like his daughter) told me a joke. QUESTION: How do you know you’ve met an extrovert Auditor? ANSWER: When they were talking […]
Regulation, Inspection and Audit. It really, really shouldn’t hurt… and ‘behaviour begets behaviour’.
Imagine a situation where you can measure the psychological and physiological effects of a visit from the Regulator. That’s what this fuzzy image shows. It’s actually heart beats per minute of the registered manager of a care provider, and the impact of a notice to visit from the Regulator. The ‘spike’ happens when the ‘regulatory […]
What's the PONT 