Here is something you may have encountered. Situation: A major problem with a service not meeting the needs of customers. If you don’t innovate you will be deeper in trouble or out of business. Answer: Assemble a team of subject matter experts to promote innovation. Result: A deep focus upon improving what already exists but […]
Experts are great……. you just have to keep them in their box.
This is something a former boss of mine used to say. I realise it has the potential to upset a few people (particularly experts); please don’t get offended just yet. This post Is Best Practice the Enemy of Innovation generated a bit of discussion that got me digging deeper into the role of experts in […]
Why is good practice such a bad traveller?
A straightforward answer, good practice is a bad traveller, because that’s the way we like it. I’ve sat in a few conferences where there has been quite a lot of ‘hand wringing’ from the stage, about why this is such a difficult pastime. We all know that sharing knowledge and good practice is the right […]
What's the PONT 