The Secret Bed Transportation Squad and The Abominable NO Man/Woman

A long time ago I was part of an undercover squad that would move beds around at weekends and in the evenings. These weren’t ordinary beds. These were the sort of beds you see in hospitals (the really expensive ones), with mechanical parts that allow you to lie down, sit up or position yourself in […]

Co-Working and Serendipity. It’s just like having Tapas with Strangers

This is a post about co-working, however let me start with something I learnt over the weekend, an essential for your etiquette handbook. When asked; “are you visiting Aberystwyth for anything special?”, DO NOT REPLY WITH, “We’re here to bury my Mother in Law’s Ashes”. It’s a bit of a conversation killer, stuns hotel receptionists […]

Desire Paths and Helicopter Dog Walking. Where is the User Centred Design?

Hands up who’s seen the picture of the dog being walked using a helicopter? Apart from being a brilliantly surreal situation, it often gets used as a metaphor to illustrate badly designed services – usually in the public sector. Take a simple service delivery objective – exercising the dog: …..to improve the dogs; health, wellbeing […]

Is annoying your service users a good way to build community action?

Deliberately setting out to upset and annoy people isn’t an approach I’d routinely recommend, but please stick with me. Here are three things to think about, and how they might be combined to help to build better communities that can deliver the services they require: Doing something wrong, and then putting it right, builds stronger […]