Corporate Reporting – What can we learn from Fast Food Vendors?

“A picture is worth a thousand words…, “ an idea that is universally recognised, frequently used in business, but not often seen where it might have most impact – Senior Executive/Board meetings. Descriptive text still dominates most senior level reports, often using ‘corpspeak’; a peculiar form of jargon developed by people like *The Head of […]

Changing Faces, Changing Audit, and what really motivates people.

In 160 posts over almost three years of blogging I’ve never explicitly mentioned where I work or what I do. It is partly deliberate. Saying you work for an audit organisation prompts interesting reactions. I was recently introduced at a conference using the 19th Century Sir Charles Lyell quote: “An auditor is a man who watches the […]

Hackdays. The antidote to a clogged up system?

You must have heard the quotes that get rattled out in public services to encourage different ways of thinking? Often misquoted, they get attributed to to Albert Einstein (to add some credibility) and are generally along the lines of: “We cannot solve our problems with the same thinking we used to create them” “Insanity: doing […]

Do we need a Public Services, ‘Museum of Failed Products?’

Most commercial products new to the market fail. Fact.  Most change programmes fail. Fact. Most initiatives in public services work perfectly. It’s completely different here…..  Really?   I may have upset some people, with those assertions, so I’d better explain myself. Most Commercial Products Fail – The Museum of Failed Products. I’ve mentioned this before. […]

Loving and Learning from Failure. Great idea, but how does it work?

“Accept that failure will happen and learn the lessons”. That could be a classic from the dictionary of  “easy to say, hard to do” inspirational quotes. You know the ones, they get posted all over Facebook with backgrounds of epic landscapes or golden sunsets. I fully agree with the sentiment, but how does this work in a […]