Ritual Dissent: “We do that here. It’s just that the dissent happens once people have gone back to their desks and they destroy the idea” Anon. Just for the record, what I’m talking about here is: Dissent as a strongly held difference of opinion and Ritual as a set of fixed actions that are part […]
The negative side of autonomous vehicles – no more AA Roadside Recovery Service
There’s a lot been said about the benefits of the autonomous vehicles we’ve been promised in the next few years; on-demand use, energy efficiency, less congestion, improved safety, high reliability etc etc. But I’m not so sure… The ‘reliability thing’ (never breaking down and leaving you stranded on the roadside) has two negatives in my […]
Baugespann: Can Service Design Learn Anything from Swiss Planning Regulations?
This post isn’t as weird as the title suggests, so please stick with me. It does however sit in the ‘curious things you learn when you are walking the dog’ folder. The reason for the cardboard office picture will be explained shortly, I promise. Baugespann, Bauprofile and Aussteckung. These are all lovely words from the […]
Thailand Flood Hacks. Plastic Bottles, Expatiation and Innovation
Everything is wrong with this picture. There is no cat I’ve ever known that would permit me (or anyone else) to: Put a vest on it, Sew plastic water-bottles into the vest, and Sit around to have its picture taken wearing the offending garment (it does have it’s back to the camera though). Thai Flood […]
3 Mystery Shopper Tasks for; Executives, Non Executives, Directors and Chiefs
I’m thrilled with my latest T-Shirt purchase,“something buried in the dirt cannot topple”, it’s all about the slogan….. My interpretation; if you are deeply involved to something at a practical level (buried in the dirt), you are less likely to be easily disrupted (toppled) by external forces or events. I’m sure we could spend […]
Good Practice Case Studies, No #Failure? You’re Doing It Wrong.
Good practice case studies are like Hollywood movie trailers…… they only show you the best bits of what happened (with some exceptions). Sorry if that’s upset anyone, I am trying to be helpful. There is a great deal that can be learnt from the things that ‘didn’t quite go to plan’ (failure in many cases). […]
Checklists don’t work* (*sometimes, particularly if you get implementation wrong)
This isn’t an anti-checklists post. It’s an illustration of why picking up an example of good practice in one location, and dropping down in another doesn’t always work. No matter how brilliantly conceived, beautifully constructed or obviously ‘good’ the original good practice might be. So, next time a politician or clever speaker at a conference […]
