“Measure the Muttering…” Detecting ‘Weak Signals’

Definition – ‘to mutter’; “A barely audible utterance, especially in dissatisfaction or irritation”. In other words: something spoken, very quietly, so quiet that you can hardly hear it, it might not be exactly clear who or what it is about, It’s not exactly a fully formed complaint, it’s not written down (so it can’t be […]

Ritual Dissent, Facilitation that Goes Beyond Comfortable Consensus

Ritual Dissent: “We do that here. It’s just that the dissent happens once people have gone back to their desks and they destroy the idea” Anon. Just for the record, what I’m talking about here is: Dissent as a strongly held difference of opinion and Ritual as a set of fixed actions that are part […]