Corporate Reporting – What can we learn from Fast Food Vendors?

“A picture is worth a thousand words…, “ an idea that is universally recognised, frequently used in business, but not often seen where it might have most impact – Senior Executive/Board meetings. Descriptive text still dominates most senior level reports, often using ‘corpspeak’; a peculiar form of jargon developed by people like *The Head of […]

Helping without being directly helpful – Mandarin English and Sabotage

Many years ago in a galaxy far far away I ran a series of improvement workshops with a big organisation. The final session was about developing an action plan and things were going swimmingly. The group had ‘taken ownership’, identified ‘SMART outcomes’, developed ‘success criteria’ and set out a ‘monitoring and evaluation framework’. What could possibly […]