When does enthusiasm become a ‘wall of talking’? Some people love to share their knowledge, experiences and opinions. I’m all for it and I think I’m probably one of them. I also love to hear what other people have to say. However, when it becomes ‘one-way traffic’ I struggle. If enthusiasm for a subject overflows […]
Measurement is a Smorgasbord.
Buffet v Smorgasbord. A ‘buffet’ is a cornerstone of society round these parts. From the most ‘interesting’ of family gatherings through to the most soul draining of organisational morale boosters; there’s always a buffet. Basically a mixture of foodstuffs, something that will more or less please everyone. The range and randomness can vary a lot, […]
The Tell of Captain Walker… Mad Max, ‘Poxyclips’ and Tribal Stories
You’ve gotta watch this. ‘The TELL of Captain Walker’… https://youtu.be/23SVHUPrUJ4 Not just because it’s from Mad Max 3, and a vision of life in a post nuclear apocalyptic future (the poxyclips). But, for me, it’s the best way of getting my head around some complicated stuff. What people mean when they talk about things like; […]
Every organisation needs a Historian (Cofiadur)
Why do organisations need historians? In straightforward language, to avoid repeating the very obvious mistakes of the past. In addition, I’d suggest that it’s to help cope with ‘policy boomerangs’ and ‘faddism archaeology’. Organisational memory can be a fragile and ephemeral thing. So, if was in charge… every organisation of up to 150 people you […]
I do not like that person. I must get to know them better.
Hold on to your undergarments. I’m going to explain an Abraham Lincoln quote through the lens of Mean Girls. Yes, you did read that right. Mean Girls, the 2004 American teenage comedy film. At last, I understand Mean Girls. Last night I was watching Mean Girls (with my wife, who provided running commentary) and it […]
Scaffolding: Temporary, Lightweight and a Utilitarian Metaphor.
I’m a bit of a sucker for metaphors. Which one of these descriptions works best for you? Option A. “To make this project something that will be a success for many years we need to put up the right sort of ‘scaffold’ to help it develop…” Option B. “To ensure the successful delivery of the […]
Customer Contact Centers After Covid. More Human, More Local, More Joyful?
It’s Down By There… I had two experiences of Customer Services this week. One was a terrible grind, the other left me feeling joyful. The terrible grind is what you might expect when trying to cancel a conscription* with a massive global company. You don’t actually get to speak to anyone human. It’s just a […]
Ray Cats. The Ultimate Wellbeing of Future Generations Job.
How do you send a message to someone who is 10,000 years in the future? It’s not a question I’d imagine most of us think about every day. Even the people who have Futurologist in their job title might struggle. The Wellbeing of Future Generations Act (Wales) probably doesn’t quite stretch to 10,000 years in […]
Campbell’s Law and why Outcome Measurement is a Dead Cobra.
Target setting and ‘outcome measurement’ are part of a vast industry of checking and ‘holding to account’ but basically it doesn’t work, and probably causes more problems than if you didn’t bother in the first place. That’s a bit controversial…, particularly if you are in the game of; measurement, checking and ‘holding to account’. Let […]
Planting Oak Trees to Build Future Ships. Churchill Fellowship Post 6.
Here’s a quiz. What links these four things together? There are pictures to help you: A replica (under construction)of the Basque Galleon, San Juan, Some strangely shaped pieces of wood, The Wellbeing of Future Generations (Wales) Act 2015, and A template drawing of the ‘sections’ of a mature oak tree. * There’s a Mayflower II […]