“Measure the Muttering…” Detecting ‘Weak Signals’

Definition – ‘to mutter’; “A barely audible utterance, especially in dissatisfaction or irritation”. In other words: something spoken, very quietly, so quiet that you can hardly hear it, it might not be exactly clear who or what it is about, It’s not exactly a fully formed complaint, it’s not written down (so it can’t be […]

The Listening Boss Starter Pack: Speaking Truth to Power Part3.

How about this, something practical to help overcome the ‘speaking truth to power’ problem: The Listening Boss Starter Pack; A picture of General Custer to hang on the wall, A Jesters Hat, A Trojan Horse paper weight / desk ornament, and A Darth Vader Lego Character (we all like a bit of fun). You receive […]

My epic communication fail…… The 4 Foot Post Story

This week has been about failures in communication.  I’ve ended up with 16 feet of timber for fence posts, excellent. Unfortunately it wasn’t in the shape of the two 8 foot lengths I needed. I got four 4 foot lengths. It might as well have been firewood. I could put this down to a sophisticated […]