Because, that’s the way we’ve always done things around here…

An expression that is usually followed up with something along the lines of… “is the most dangerous thing you’ll hear”. You may have heard it quoted by serious people or even seen it on posters or painted on the walls of more ‘progressive’ organisations. It’s a powerful statement that has many layers of meaning, but […]

Knowledge Management is like a Boomerang.

There’s so much I don’t know (about knowledge). I don’t feel particularly confident about writing this post. The more I’ve learnt about ‘knowledge’, the more I realise that I don’t know very much. However, sometimes I feel the need to speak out – in a helpful sort of way – to prevent others making the […]

Sneckdowns. The Ultimate; Desire Paths, Snowfall and User Centered Design Combo.

Desire Paths, and then some… You’ve probably heard of Desire Paths, the darling/nemesis of Urban Planners. The informal, beaten earth, muddy paths that pedestrians (people) create because they work for them. They are where the locals (people on the ground) have chosen to walk. Typically in different places to where the Architects, Engineers and Planners […]

Fixing the Bike(shed). A conversation about how to deal with Bikeshedding

Have you ever been in a meeting where you spend an eternity discussing something relatively trivial, and then microseconds on something significant? If the answer is yes, the chances are you’ve been Bikeshedding… Bikeshedding is the common name for Parkinson’s Law of Triviality:  … ‘the amount of time a committee will spend discussing an item […]

Ordinary Clay, Not Gold and Silver #Cynefin21

Clai cyffredin nid aur ac arian. Being ordinary doesn’t feel like much of a goal does it. It’s certainly not aspirational in the sense of the ‘happy clappy’ vision statements you see in lots of corporate documents. But ordinary and mundane are essential. This is the stuff of everyday life, the fabric of society, the […]

How to Spot the Decoy Effect in Business Case Options Appraisals.

Coffee Choices and the Decoy Effect. Have you every bought a coffee and been ‘bedazzled’ into getting a bigger or frothier one than you’d planned? “It just seemed sooooohhh much better value to have the Maximo Grande Frothiata…”. Basically you’ve had your behaviour ‘modified’ by the retailer using a process called Decoy Pricing or the […]

Why isn’t the Retail Sector doing more ‘Nudging’ of Hand Sanitisation?

Is anyone else thinking about Behavioural Nudges and Hand Sanitisation? If you’ve ventured to the supermarket since COVID-19 you’ve probably experienced some version of the ‘Hand Sanitiser Station’. The good, the bad and the ugly. My experiences have ranged from the pathetic – empty bottles of disinfectant spray lurking behind the crisps – through to […]

Going Blind on a Spacewalk. Can Simulation Training Help?

Imagine you’ve made it to the International Space Station (ISS), left the ship on your spacewalk, then you go blind. What do you do? This is a guest post from my friend Sam Williams (@SamW112358 on Twitter). It’s Sam’s first post and is a prelude to him launching his own blog. Hopefully you enjoy it, […]