Definition – ‘to mutter’; “A barely audible utterance, especially in dissatisfaction or irritation”. In other words: something spoken, very quietly, so quiet that you can hardly hear it, it might not be exactly clear who or what it is about, It’s not exactly a fully formed complaint, it’s not written down (so it can’t be […]
Dunbar’s Number 150, Perfect for Christmas Card Lists and Twitter Friends
It’s that time of year in our house when I dutifully read all of the Christmas Cards before they are dispatched for recycling. There are literally 100’s of them. “How can there be so many?” I ask my wife, who controls everything Christmas related at home, with ruthless military precision. “There are only supposed to be 150, it’s […]
@shopwindowjobs. Handwritten Job Adverts, Twitter and an Enterprising Individual
Have you ever noticed job adverts in local shops? I do occasionally, it was how I got my first job delivering morning newspapers. Shop window adverts are a bit like ‘word of mouth’ and ‘friend of a friend’ recommendations, they can appear a bit outdated in the modern digital world. They are however very much […]
Social Media, WH Smith Carpet, London Midland Trains and Observations from Accident & Emergency
I spent half a day in hospital this week. Nothing very serious, just a bit of digging for a fish bone stuck in my throat. To break up the boredom I did joke with a friend on Twitter that I was doing some ‘field ethnography’. From my observations I can report that I spent a […]
Don’t spend any money on NHS Jargon Busters – it’s sorted! Download the Apps.
I’m not ashamed to admit my naivety and ignorance. In the last post I was astonished to find out there was a book available called ‘NHS Jargon Explained’. I was just scratching the surface….. On the basis that jargon is “the specialised or technical language of a trade, profession or similar group”, and the NHS […]
Opportunity in Adversity. Glass Half Full Thinking at Arriva Trains Wales (@ArrivaTW)
Here’s quick follow up to the post about Arriva Trains Wales and their journey to improved customer service. Last week saw another blip on the tracks. On Tuesday morning damaged signaling cable caused significant disruption. I know because I was due to meet people who were stuck at Newport (and I picked it up through Twitter). It […]
@ArrivaTW- twitter love is a Long Train Runnin’ (without love) at the minute
How to read this post: click on this link, let the soundtrack start, come back here and start reading……. I’m sending some Twitter love to Arriva Trains Wales (@ArrivaTW). They are trying hard to engage with customers through Twitter but aren’t fully feeling the love yet. It’s also an opportunity to link to some music from The […]
Doing something that scares me ……. Canton Social Media Surgery
A while back I was having banjo lessons. The banjo teacher couldn’t actually play the banjo. He was a fantastic guitar teacher, but had zero experience of banjos. He would joyfully rationalise this situation by assuring me (after he’d taken my £20) with soothing words, “don’t worry my son; as long as I stay one step […]
Why I love @LondonMidland
NeverSeconds, School Dinners, Social Media and some learning for Public Service
Single tweet, massive impact. Situation. 30th April 2012 a 9 year old school pupil starts the NeverSeconds blog as a writing project with her dad. Martha writes about what she gets for school lunch and takes photographs. This is done with the approval of the school. The blog also acts as a link to raising […]
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