Tag: Customer Service

Camino de Santiago, DOING, Idenity, SEEING, Uncategorized

Camino de Santiago, Estella to Villamayor de Monjardin (a short day).
Behaviour, Continuous Improvement, Public Services

What is the opposite of a Mystery Shopper?
Complexity, Narrative Use, Uncategorized

Customer Contact Centers After Covid. More Human, More Local, More Joyful?
Behaviour, Public Services

If You Can’t Sign it, Don’t Ship it.
Collaboration, Learning, Public Services

Is annoying your service users a good way to build community action?
Narrative Use, Public Services, Social Media

Social Media, WH Smith Carpet, London Midland Trains and Observations from Accident & Emergency
Collaboration, Innovation

‘People buy from People’. A lesson for knowledge workers from Deenna Boutique and Neath Music
Continuous Improvement, Innovation, Public Services, Social Media

“Every CEO should try to access the services their organisation delivers using a mobile phone, at least twice a month”
Collaboration, Innovation

Email Read Receipts. Does the misuse of minimum effort technology undermine trust between colleagues?
Continuous Improvement, Innovation, Learning, Social Media

Newsletter vrs Podcast, Who Wins? Remember, a paper newsletter can also keep you warm.
Continuous Improvement, Innovation, Learning

What IKEA Hacking has taught me about project management and learning from failure.
Continuous Improvement, Innovation, Public Services, Social Media

Opportunity in Adversity. Glass Half Full Thinking at Arriva Trains Wales (@ArrivaTW)
Continuous Improvement, Public Services, Social Media, Uncategorized

@ArrivaTW- twitter love is a Long Train Runnin’ (without love) at the minute
Public Services, Social Media

Why I love @LondonMidland
Continuous Improvement, Innovation, Learning

Why don’t Car Dealerships use the Lean Thinking from the Manufacturing Process?
Continuous Improvement, Public Services

In the face of petty officialdom sometimes you just have to pucker up and take the pain.
Facilitation, Innovation, Learning

Why us Welsh make the best guides at German Museums
Continuous Improvement, Public Services, Social Media, Uncategorized

@engagementindex on Twitter, @LondonMidland Trains customer service is fantastic …. Official!
Continuous Improvement, Innovation, Learning, Uncategorized

Fun at work is allowed……….employee engagement at Admiral
Learning, Social Media

Freaking out won’t get you your phone…….. How to be a bad customer