Tag: mystery shopper

Behaviour, Continuous Improvement, Public Services

What is the opposite of a Mystery Shopper?
Behaviour, Continuous Improvement, Failure, Public Services

3 Mystery Shopper Tasks for; Executives, Non Executives, Directors and Chiefs
Continuous Improvement, Innovation, Public Services, Social Media

“Every CEO should try to access the services their organisation delivers using a mobile phone, at least twice a month”