Do public complaints make a difference? I’m always intrigued when people take to Twitter or other social media platforms to complain about a product or service. Firstly I’m wondering, does this actually make a difference? Do things improve? Secondly, if that person is a ‘Big-Wig’ in an organisation, I’m led to thinking… ‘I wonder if […]
Ted Robbins, Textiles and 78rpms. My week of social media.
This week I ended up on BBC Radio Lancashire talking about textiles, Lancashire Folk and an old 78rpm record. I have absolutely no connection with Lancashire and the textile industry (as far as I know) so this was a bit of a surprise. The only link was a 1950’s 78rpm record called ‘Lancashire Speaks’ which […]
Newsletter vrs Podcast, Who Wins? Remember, a paper newsletter can also keep you warm.
My father in law once told me about how managed the mountains of mail that landed on his desk as the Head of a large High School. One of his routines was to drop all of the newsletters neatly into a box with the intention of reading them at the end of term. Mostly they […]
Opportunity in Adversity. Glass Half Full Thinking at Arriva Trains Wales (@ArrivaTW)
Here’s quick follow up to the post about Arriva Trains Wales and their journey to improved customer service. Last week saw another blip on the tracks. On Tuesday morning damaged signaling cable caused significant disruption. I know because I was due to meet people who were stuck at Newport (and I picked it up through Twitter). It […]
Doing something that scares me ……. Canton Social Media Surgery
A while back I was having banjo lessons. The banjo teacher couldn’t actually play the banjo. He was a fantastic guitar teacher, but had zero experience of banjos. He would joyfully rationalise this situation by assuring me (after he’d taken my £20) with soothing words, “don’t worry my son; as long as I stay one step […]
Getting beyond the 1% rule – Intrinsic motivation and online communities
Recently I posted about the rule of 1% for online participation and why I think it still applies in many of the online communities I frequent. This is a ‘note to self’ and a plea to a few people I know with the ‘build it and they will come’ philosophy for online knowledge sharing. I […]
NeverSeconds, School Dinners, Social Media and some learning for Public Service
Single tweet, massive impact. Situation. 30th April 2012 a 9 year old school pupil starts the NeverSeconds blog as a writing project with her dad. Martha writes about what she gets for school lunch and takes photographs. This is done with the approval of the school. The blog also acts as a link to raising […]
If Carlsberg did Physics Teachers…. they would make Alessio Bernardelli.
I am totally inspired at the moment. Of all things it’s about physics, education and blogging, all thanks to Alessio Bernardelli. Last night Alessio spoke at a WordPress Users Wales meeting about his blog and how he’s been using blogging in education. Here is his blog, please go and visit you won’t be disappointed (check […]
The Rule of 1% is Dead….. well not quite round these parts.
After wondering in previous posts about how many people actually participate in online communities of practice, my son helpfully pointed me in the direction of the 1% rule of Internet culture. Fantastic, this felt like the world of 90% lurkers I recognise. Then the BBC goes and burst my bubble. In their online spring briefing […]
Flipchart foraging and why its worth trying the Draw Something app
One of my pastimes is checking out the abandoned flipcharts I find in the variety of offices and meeting rooms I get to frequent. It’s quite a revealing pastime (possibly about me unfortunately). Occasionally you do stumble across sensitive material, obviously this goes straight in the confidential waste bin, or back into the hands of […]
What's the PONT 