Tag: user experience

Camino de Santiago, DOING, Idenity, SEEING, Uncategorized

Camino de Santiago, Estella to Villamayor de Monjardin (a short day).
Continuous Improvement, Innovation, SEEING, Uncategorized

If you shouldn’t call a Spade a Shovel, what is this?
Behaviour, Continuous Improvement, Public Services

What is the opposite of a Mystery Shopper?
Collaboration, Complexity, Public Services

Desire Paths and Helicopter Dog Walking. Where is the User Centred Design?
Continuous Improvement, Innovation, Public Services, Social Media

Don’t spend any money on NHS Jargon Busters – it’s sorted! Download the Apps.
Continuous Improvement, Innovation, Public Services, Social Media

“Every CEO should try to access the services their organisation delivers using a mobile phone, at least twice a month”
Collaboration, Innovation

Email Read Receipts. Does the misuse of minimum effort technology undermine trust between colleagues?
Uncategorized

Pulpo á Feira – Party Time! (Unless you’re an Octopus)
Continuous Improvement, Public Services, Social Media, Uncategorized

@ArrivaTW- twitter love is a Long Train Runnin’ (without love) at the minute
Continuous Improvement, Public Services

In the face of petty officialdom sometimes you just have to pucker up and take the pain.
Facilitation, Innovation, Learning

Why us Welsh make the best guides at German Museums
Learning, Social Media

Freaking out won’t get you your phone…….. How to be a bad customer
Continuous Improvement, Learning

X Factor (not quite) Public Review as an Improvement Technique
Facilitation, Learning

Court Room Drama – how environment influences behavior, so use it.
Public Services, Social Media, Uncategorized

Twitter to the Rescue – real time customer support from London Midland Trains
Innovation, Public Services, Social Media

Beware of the Leopard -Vogon Planning Revisited
Continuous Improvement, Innovation, Social Media

Let Twitter on the Train take the strain……..
Learning, Social Media

Stop the Social Media Arms Race in School
Collaboration, Innovation, Social Media

Bernie the Sheep, social marketing tackling social problems
Behaviour, Behaviour Change, Continuous Improvement, Public Services

Hand Sanitisation (washing) and visual management in hospital