Desire Paths and Helicopter Dog Walking. Where is the User Centred Design?

Hands up who’s seen the picture of the dog being walked using a helicopter? Apart from being a brilliantly surreal situation, it often gets used as a metaphor to illustrate badly designed services – usually in the public sector. Take a simple service delivery objective – exercising the dog: … improve the dogs; health, wellbeing […]

Pulpo á Feira – Party Time! (Unless you’re an Octopus)

Some things are inevitable, death, taxes and peer pressure from your cycling companions to eat octopus when you get to Santiago de Compostela. I knew it was coming from about 200km outside of Santiago when “Pulpo” started appearing on menus. When my travelling companions shifted their enthusiasm for strange land based animal products to scary […]