Suspend reality and imagine this strange situation…
- Boss: “The staff here are a huge problem. They just don’t get my latest initiative, what’s wrong with them?”
- Smithers: “Ah yes Sir. The words in your manifesto document are so beautifully crafted, truly inspirational, and it’s printed on the finest paper”
- Boss: “Well here’s something that might work. I’ve heard that some organisations are drawing pictures… to dumb things down … so the staff get it”
- Smithers: “errrr… perhaps you mean graphical representation Sir? A picture is drawn so that the message can be understood and communicated at many levels, in a high impact way?”
- Boss: “Yes that’s the sort of thing. Right, I want you to knock up an oil painting or watercolour of my fantastic ideas. Then they will understand and I shall achieve true greatness. Make it happen Smithers!”
This (obviously) is a bit of a parody of a real life situation I heard about. Those involved represent a kind of staff engagement ‘anti-matter’. They were struggling to justify yet another failed initiative and ended up blaming the staff for their lack of cognitive ability. The failure (in their eyes) was on the part of the ‘dumb’ employees, to understand and implement the clever ideas that were being thrust upon them. The ‘draw a picture’ discussion was actually just a diversion to avoid confronting the real problem, a lack of engagement with staff around the ‘clever new initiative’.
This is a great shame as there are genuine benefits in using diagrams, pictures and graphics to communicate messages, understand ideas and generally make sense of the complexities of organisational life.
A good example the approach I’ve seen is archetype extraction used by Cognitive Edge. This is a process where common understandings will emerge out of discussions, workshops, focus groups or other social interactions. A cartoonist / graphic facilitator will capture these common understandings and present them as a cultural archetype. These archetypes are a physical picture of how a community views things; common behaviours, social conventions, rituals and beliefs, common language, role models, “the way things happen around here”, etc (archetypes). According to Cognitive Edge; “Archetypes can then be used in various initiatives such as branding, communications or strategy. Archetypes that are extracted from the anecdotes told naturally in a community resonate: they have bite.” Have a look at their website for more details.
Another good example I’ve seen of using pictures and cartoons is by Delta7. The graphic I have included in this post (you are engaged!) is one of many examples on their website. In a similar vein to the Cognitive Edge archetypes the example I’ve included here does look like a bit of an extreme version of what happens in organisations, or perhaps not? A bit like mentioned above, ‘it has bite’ and could be perceived as a bit uncomfortable for some people. It’s well worth having a look at the Delta7 website gallery for a few more examples of the pictures and archetypes they have created, I bet you will see a situation you recognise.
Coming back to the Boss and Smithers mentioned earlier. I don’t think these are the sort of pictures the Boss had in mind. It’s a case of being careful what you wish for. If all you want are simple graphical illustrations, that’s fine but you do run a huge risk of patronising people and seriously disengaging them by ‘dumbing’ things down. If you go for something that digs a bit deeper and actually engages people (which I think you should), be prepared to live with the results. The pictures might actually have ‘bite’ and tell you how things actually do happen around here, possibly not what you imagined or wished for.
So, what’s the PONT?
1. Pictures, graphics and diagrams are a really effective way of communicating complicated messages, ideas or making sense of situations.
2. They are also a good way of engaging staff, particularly if they are involved in creating the image as something that is commonly understood in the organisation, an archetype.
3. Bosses be careful what you wish for here, some egos may not withstand the archetypes created, they can ‘bite’.
Picture source: http://www.delta7.com/you-are-engaged/
http://www.delta7.com/walking-the-talk/ another great one from Delta7.
I was always taught that people learn and understand visually rather than any other way. I have always thought that bosses who don’t “do” visuals are somehow more command-control and even elitist.
[…] The staff don’t understand, quick draw them a picture or something……. – Whatsthepont (@whatsthepont) is a very good friend of mine and is passionate about staff engagement and innovation. This post is an excellent post about engaging employees through pictures, well worth a read and a follow on Twitter. […]
HI – this is Sam from Delta7. Thanks for the mention! It’s interesting to note that there is probably a tendency for many clients (at least at the beginning) to hope that a picture will magically create the engagement which has eluded them so far. What I find exciting and encouraging is that, with careful facilitation, our picture making process helps those leaders be a bit less ‘rigid’ and certain and more willing to stand back and assess whether what they’re saying is meaningful or motivating to others or not.
We don’t do ‘pictures as a fix’. Increasingly they’re a way of helping a leadership team get ‘outside’ of their own paradigm (if you like), be a bit more real and connect with the real people in their business.
Most of what we represent is fraught with difficulty – i.e. most of our work at present deals with businesses re-structuring and re-platforming to meet the demands of a rapidly changing global market. The only way to keep people on board during change like that is to do something that may be quite…alien: to widen the ‘business literacy’ in the workforce so that people have some understanding of why the changes underway have to happen. This understanding requires shifts in everyone involved – from taking refuge in familiar, time-worn ‘this is how it is’ stories towards a willingness to challenge our own positions.
The pictures we make are catalysts for that shift and it’s a great privilege to be able to work with the clients I do.
Again, thanks for discussing our work. Your bridge has significance for me – I lived in Pontywaun for 10 years and my eldest went to Newbridge Comp 🙂
Thanks for the reply.
I absolutley agree with what you say about how the pictures you develop act as a catalyst to shift things.
It’s a hope of mine that this approach will get used more widely……. but, it’s a big brave step for many.
I did mention your work again in a post today.
I really enjoy what you create at Delta7.
I know Pontywaun but it wasn’t a regular spot for me to visit, more Pontypridd.
A bit more convenient when you are growing up and relying on buses to get around.
I did attend Lewis Boys Comp in Pengam, many many years ago though.
Newbridge Comp was one of the schools we used to play sport against occasionaly.
Hope life is treating you well outside of Wales.
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[…] did great work at Public Services Wales Summer School and Delta7 who do some fantastic work around engagement and archetypes. Now I can post about another piece of the jigsaw, graphic […]