Tag: COVID-19

Complexity, Innovation, knowledge management, Learning

Crowdsourcing Covid Recovery Ideas. Do I Panic and Scream or Do I Rejoice?
Complexity, Narrative Use, Uncategorized

Customer Contact Centers After Covid. More Human, More Local, More Joyful?
Behaviour, Behaviour Change, decision making, Risk Management

Why isn’t the Retail Sector doing more ‘Nudging’ of Hand Sanitisation?
Behaviour, knowledge management, Learning, Uncategorized

What do Amazon’s Business Model and a COVID-19 Rapid Learning Engine have in common?
Complexity, Failure, Learning, Learning from Failure

Is anyone deploying ‘Innovation and Learning’ people alongside COVID-19 Response Teams?
Behaviour, Behaviour Change, Innovation, Public Services

Florence and Semmelweis knew it over 150 years ago. “Wash yer hands you Filthy Animal” #COVID-19