Do public complaints make a difference? I’m always intrigued when people take to Twitter or other social media platforms to complain about a product or service. Firstly I’m wondering, does this actually make a difference? Do things improve? Secondly, if that person is a ‘Big-Wig’ in an organisation, I’m led to thinking… ‘I wonder if […]
Knowledge Management is like a Boomerang.
There’s so much I don’t know (about knowledge). I don’t feel particularly confident about writing this post. The more I’ve learnt about ‘knowledge’, the more I realise that I don’t know very much. However, sometimes I feel the need to speak out – in a helpful sort of way – to prevent others making the […]
What is the First Rule of ‘Organisational Trust Building Club’?
Obviously the answer is… Rule 1. You do not talk about Organisational Trust Building Club. And, Rule 2. You DO NOT talk about Organisational Trust Building Club. Anyone who remembers the 1999 film, Fight Club, will hopefully understand the reference. If you are wondering what on earth a secret club for bare-chested blokes (having bare knuckle […]
Can You Really Trust Social Media in a Crisis? The Rise of Troll Farms.
Way back in 2008 I read ‘Wikinomics’ by Don Tapscott and Anthony Williams, and it pretty much changed my life. At the core of Wikinomics was the idea that the large-scale collaboration of people online, was going to change everything we do. The ‘phrase d’jour’, was Web2.0; used a lot at the time to describe […]
A470 Road Trip! 5 Hours of Deep Conversation and Beautiful Scenery.
This is the uniform we wear in Wales when embarking on a pilgrimage along the A470. To quote Wikipedia, ‘the 186 mile long road from Cardiff in the South to Llandudno on the North Coast’. To quote the recent BBC Radio4 programme by Cerys Matthews on the Welsh M1 “the A470 is a Celtic Road and like […]
‘People buy from People’. A lesson for knowledge workers from Deenna Boutique and Neath Music
I know that I shouldn’t be surprised by this statement. ‘People buy from People’ is one of those truths that underpin so much human activity, particularly if this involves some sort of exchange. The exchange can involve a product, service or knowledge and information. This is where knowledge workers fit in; stick with me…….This week […]
Improving Email Behaviour. End of Campaign Report and Four Recommendations
It’s funny how things turn out. Six weeks ago I wouldn’t have predicted I was about to embark upon writing a series of blog posts about email behaviours. Well I’ve done it, had a few surprises and learnt a lot. Now it’s time to pause and reflect. It all started with a post about how […]
Email Read Receipts. Does the misuse of minimum effort technology undermine trust between colleagues?
Do email read receipts make your spirits soar…….? Not mine. Why do people send them? Many people I’ve spoken to have, like me, been on the receiving end of read receipt misuse. Pointless, irritating and questionable behaviour. I must admit that when I get one, particularly from repeat offenders, I’m sorely tempted to just delete […]
The email ‘cc’ option undermines the very fabric of society.o
Email uses 19th Century technology and 20th Century management practices to undermine trust. I’m not mincing my words here and you’ll need to follow my logic. Trust is one of the strands that hold people, communities and society together. People need to be able to trust each other, at an individual and group level to […]
Self Organised Workgroups – Keystone Cops or Well Oiled Machine?
Recently my kids held a ‘garden party’, which has reversed many of my expectations. The end result has been a much neater garden; some repaired power tools and an enhanced reputation for me as a really cool dad. I’d like to say it was down to my supreme leadership, but actually I had very little […]
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