Category: Continuous Improvement

Continuous Improvement, Innovation, SEEING, Uncategorized

If you shouldn’t call a Spade a Shovel, what is this?
Behaviour, Continuous Improvement, decision making, Learning from Failure, THINKING

How do you give feedback to a ‘faceless bureaucracy’?
Continuous Improvement, Failure, Learning, Risk Management, THINKING

We need more learning from Bad Practice
Behaviour, Continuous Improvement, Innovation

Innovation and the Slime of Bureaucracy
Behaviour, Continuous Improvement, Public Services

What is the opposite of a Mystery Shopper?
Behaviour Change, Continuous Improvement, Innovation

Homologation Special! Regulation *can* Drive Innovation.
Complexity, Continuous Improvement, Innovation, Public Services, Uncategorized

Luke… ‘Root Cause Analysis 5 Whys’ is not the method you are looking for…
Behaviour, Continuous Improvement, decision making

Fixing the Bike(shed). A conversation about how to deal with Bikeshedding
Continuous Improvement, Learning, Public Services

Regulation is a Social Process. A Contact Sport… People Doing Things With Other People.
Behaviour Change, Collaboration, Continuous Improvement, Facilitation

Ritual Dissent, Facilitation that Goes Beyond Comfortable Consensus
Continuous Improvement, Innovation, Public Services

The negative side of autonomous vehicles – no more AA Roadside Recovery Service
Behaviour, Behaviour Change, Continuous Improvement, Public Services

Baugespann: Can Service Design Learn Anything from Swiss Planning Regulations?
Behaviour Change, Complexity, Continuous Improvement, Innovation

Thailand Flood Hacks. Plastic Bottles, Expatiation and Innovation
Behaviour, Continuous Improvement, Failure, Public Services

3 Mystery Shopper Tasks for; Executives, Non Executives, Directors and Chiefs
Continuous Improvement, Failure, Learning, Learning from Failure

Good Practice Case Studies, No #Failure? You’re Doing It Wrong.
Behaviour, Complexity, Continuous Improvement

Checklists don’t work* (*sometimes, particularly if you get implementation wrong)
Continuous Improvement, Innovation, Learning, Uncategorized

Homologation, Rule Changes and Forcing Innovation
Continuous Improvement, Innovation, Learning, Public Services

10 of My Development Needs and Cardiff NHS Hackday
Continuous Improvement, Learning

Corporate Reporting – What can we learn from Fast Food Vendors?
Collaboration, Continuous Improvement, Narrative Use, Social Media

The Listening Service. Busting Jargon, Including People and Improving the Tweets