Category: Public Services

Behaviour, Innovation, Public Services, THINKING

Silly Rules, Improvementitis and a Bonfire of the Regulators.
Behaviour, decision making, Idenity, Identity Persistence, Learning, Public Services, THINKING, Uncategorized

If you want to improve your Governance, get a Minibus.
decision making, Idenity, Identity Persistence, Narrative Use, Public Services

Every organisation needs a Historian (Cofiadur)
Behaviour, Complexity, Public Services, Risk Management

Failure to Account for Jars of Raspberry Jam (in a Sandstorm)
Behaviour, Continuous Improvement, Public Services

What is the opposite of a Mystery Shopper?
Behaviour Change, Collaboration, Innovation, Public Services, Risk Management, Uncategorized

What does the Military have to do with Net Zero?
knowledge management, Public Services, Social Media

“Measure the Muttering…” Detecting ‘Weak Signals’
Complexity, Continuous Improvement, Innovation, Public Services, Uncategorized

Luke… ‘Root Cause Analysis 5 Whys’ is not the method you are looking for…
Behaviour, Community Development, Innovation, Public Services

Sneckdowns. The Ultimate; Desire Paths, Snowfall and User Centered Design Combo.
Behaviour, Public Services

If You Can’t Sign it, Don’t Ship it.
Behaviour, Behaviour Change, Innovation, Public Services

Florence and Semmelweis knew it over 150 years ago. “Wash yer hands you Filthy Animal” #COVID-19
Behaviour, Behaviour Change, Complexity, Public Services

COVID-19. Will Lady Macbeth style Hand-Washing at Sports Stadiums become the long term ‘norm’?
Continuous Improvement, Learning, Public Services

Regulation is a Social Process. A Contact Sport… People Doing Things With Other People.
Behaviour, Behaviour Change, Failure, Learning from Failure, Public Services

Regulation, Inspection and Audit. It really, really shouldn’t hurt… and ‘behaviour begets behaviour’.
Behaviour, Behaviour Change, Complexity, Narrative Use, Public Services

Campbell’s Law and why Outcome Measurement is a Dead Cobra.
Continuous Improvement, Innovation, Public Services

The negative side of autonomous vehicles – no more AA Roadside Recovery Service
Churchill Fellowship, Community Development, Public Services, Uncategorized

Volunteer Fire Departments and Community Building. Neighbours helping Neighbours. #ChurchillFellowship Post 16
Churchill Fellowship, Community Development, Cooperatives, Public Services

Take me back to Alphonso Street (Dowlais) #ChurchillFellowship Post 15
Churchill Fellowship, Participation, Public Services

How many; Post Offices, Libraries and Volunteer Fire Departments = Socialist Utopia? #ChurchillFellowship Post 14
Churchill Fellowship, Collaboration, Community Development, Cooperatives, GSEF2018, Public Services

GSEF2018 Bilbao, that was brilliant! Now to get Wales to GSEF2020 Mexico City. #ChurchillFellowship Post 13